Terms & Conditions

Cancellation Policy:

Clients must provide a minimum of 24-hour notice to cancel or reschedule a class.

Validity of Classes:

Classes must be utilized within the designated one calendar month window.

Non-Refundable and Non-Transferable:

Classes are non-refundable and non-transferable.

Attire Requirement:

Participants must wear grippy Pilates socks to participate in our Reformer Pilates classes.

New Student Arrival:

If you are new to our studio, please arrive 10 to 15 minutes prior to the class start time for a machine orientation, to ask questions, and to undergo a pre-screening process.

Arrival at Woolwich Studio:

For classes after 5:30 pm on weekdays and classes on weekends at the Woolwich studio, please arrive 10 to 15 minutes before the class start time. Arriving later may result in being unable to participate in the class due to the front doors being closed.

Late Arrival Policy:

Clients arriving more than five minutes late to a class will be unable to attend, as joining after the warm-up and initial setup is unsafe.

No Refunds Policy:

We do not offer refunds on any of our services. Please ensure to review the schedule before booking or purchasing a class.

Communication:

All communication, including cancellations, rescheduling, or booking issues, should be conducted via email. Please reach out to us via email for assistance with any concerns.

Use of website

The Website and related services (including any applications which allow you to buy our products from us on mobile devices) (the “Services”) are made available to you in accordance with the following Terms of Use, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.

We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.

Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The Services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.

We have the right to remove any material or posting you make on the Website at our sole discretion.

Purchase of products

When purchasing a product using the Services you are making a contract with Pilates Reform Studio.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.